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 It is that very, very PatientThis so different from my last experience purchase Microsoft. It costs much more than the previous ones and is certainly not easy to install the updates. I understand that my laptop new, nested full Reviewthis experience is so different from my last purchase from Microsoft. It costs much more than the previous ones and is certainly not easy to install the updates. I bought my laptop new and needed to get the new version from 2013. The product key was not working properly. For the first time, I cried, I am a representative of Microsoft, which had an attitude and told me that it will cost me $99 also tell me why my product to office cleaning business cards install. He refused, and hung up. Then spent the night in the search and installation troubleshooting. Tried me again the next day and very pleasant, helpful representative, which belongs to all the steps that had been tested and apologized for my problem. Then he offered me at distance through the installation of free support. He answered all my questions. Yes, I spent two days trying to install, but I didn't spend any money extra. If you haven't - tried everything does not pay, what you can do. Just looking for new laptops with Windows 8 (update) etc,